To: Dealership General Managers and Service Managers
CC: RPSMs, DPSMs, F. Ferrara, M. Knipe, S. Feeney
From: Barry Ratzlaff
Subject: Customer Satisfaction Banners - 4th Quarter 2011- # 1 Dealer in the District Congratulations!
Your dealership has earned the top spot - #1 Dealer in the District - for the 4th quarter of 2011, signifying a great commitment to customer satisfaction and service success. As a result, you and your staff are the recipients of the #l Dealer in the District
banner and certificate that may be displayed prominently in your dealership in recognition of your achievement. The banner and certificate signify the best of the best at Hyundai
and show your staff and customers that you value a commitment to service and their satisfaction.